Ashland Corporate

  • ServiceNow Business Systems Analyst

    Job Locations US-OH-Dublin
    Job Post Information* : 1 month ago(11/14/2018 8:14 AM)
    Requisition #
    # of Openings
  • Overview

    Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?


    Are you always solving?


    Then we’d like to meet you and bet you’d like to meet us.


    Ashland has an exciting opportunity for a ServiceNow Business Systems Analyst to join Ashland LLC business at our location Dublin, Ohio. This is a very visible, significant role within the Company and the Information technology function. This position will report to IT Service Performance Manager.


    The responsibilities of the position include, but are not limited to, the following:

    •  Responsible to determine stakeholder needs, architect solutions and evaluate high-level design issues relating to platform, enterprise software and integrations with other systems.
    • Responsible for creation of requirements, test plans, test cases and testing for any Service Now automation or modifications
    • Analyze and fully understand business requirements and current procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap for all environments
    • Identify and troubleshoot complex problems, perform root cause analysis, provide forward thinking, and long term technical solutions
    • Establish technical feasibility and solution designs for ServiceNow enhancements, functionality, new applications and services, conduct POCs to demo new ideas and help solidify technical direction
    • Develop processes and standards for creating and maintaining software documentation, including test cases, Peer reviewing code and configuration.
    • Ensure tool configuration consistency across development, QA, and production environments
    • Supporting resolution for defects arising from development work and platform upgrades.
    • Collaborate or partner with ServiceNow Platform offshore team
      • Understand the underlying culture
      • Clearly define and control requirements, milestones and objectives
      • Provide detailed system design documents
      • Communicate closely and often and be aware of time differences
      • Thoroughly test the delivered solution and always review projects upon completion
    • Perform duties of an agile Scrum Master such as hosting standup meetings, managing backlog grooming, handling backlog prioritization, removing impediments, capacity planning, and escalating to management as need.
    • 25% travel (10% international)

    **This job is based on a ladder structure and the job level (salary) will be determined by the quantity and quality of your experience.


    In order to be qualified for this role, you must possess the following:

    •  Bachelor’s degree in Computer Science, Information Systems, or related field
    • Minimum of 3 years of ServiceNow implementation experience in complex environments and 5 years of technology implementation background
    • 3-5 years’ experience in soliciting, gathering and challenging business requirements for software development to ensure accurate level of detail with the ability to shape ideas into defined requirements (mapping business processes), use cases, user stories and persona development
    • Experience in creating ServiceNow process flows and dashboards and reports
    • Experience in developing test scripts and conducting functional tests in ServiceNow


    The following skill sets are preferred by the business unit:

    •  3 years of supervisory experience in managing the people
    • ServiceNow System Administrator, and ITIL Foundation Level Certifications would be a plus

    TO APPLY FOR THIS POSITION, please select the Apply button. If no Apply button is provided, please visit Ashland's Career Center. Once there, enter job number 2018-7415 in the Keyword Search field to find this posting and apply on-line.


    NOTE:  We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.


    Ashland Global Holdings Inc. (NYSE: ASH) is a premier, global specialty chemicals company serving customers in a wide range of consumer and industrial markets, including adhesives, architectural coatings, automotive, construction, energy, food and beverage, personal care and pharmaceutical. At Ashland, we are approximately 6,500 passionate, tenacious solvers – from renowned scientists and research chemists to talented engineers and plant operators – who thrive on developing practical, innovative and elegant solutions to complex problems for customers in more than 100 countries. Our people are distinguished by their ability to create and apply specialized chemistry in ways that enable customers to amplify the efficacy, refine the usability, add to the allure, ensure the integrity, and improve the profitability of their products and applications. Visit to learn more. 


    Ashland. always solving


    We are passionate, tenacious, solvers who thrive on developing practical, innovative and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.


    Our people—molecular scientists, chemists, process engineers, logisticians, research scientists, economists, analysts, compliance auditors, salespeople, safety experts and more—are distinguished by their ability to create and apply specialized chemistry in ways that enable customers to amplify the efficacy, refine the usability, add to the allure, ensure the integrity, and improve the profitability of their products and applications.


    The Ashland Way


    Our vision, mission, way and values are the foundation for what makes Ashland, Ashland. What we aspire to accomplish, how we work every day toward that vision, and the way that we do things are what give substance to the promises we make to each other, customers and investors.


    Our vision is to make a better world by providing creative solutions through the application of specialty ingredients and materials.


    Our mission is to develop practical, innovative, and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.


    Our way is to respect, protect, and advance the people we work with, companies we serve, shareholders who invest in our future, communities we’re a part of, and planet we share.


    Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. 

    Ashland is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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