Ashland Corporate

  • Customer Service Representative

    Job Locations US-OH-Dublin
    Job Post Information* : 4 weeks ago(6/21/2018 3:08 PM)
    Requisition #
    # of Openings
  • Overview


    Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?


    Are you always solving?


    Then we’d like to meet you and bet you’d like to meet us.


    Ashland has an exciting opportunity for a Customer Service Representative to join our Ashland LLC business at our Dublin, Ohio site. This is a very visible, significant role within the Company and the customer service function. This position will report to Ashland Specialty Ingredients Customer Service Supervisor.


    The responsibilities of the position include, but are not limited to, the following:

    • First point of contact for our customers
    • Process customer PO via direct order entry system
    • Maintain customer profiles including billing / shipping / products / INCO Terms, Special Requirements
    • Respond to customers’ needs for inventory, PO status, pricing, freight
    • Process and follow up on customer complaints as it relates to customer orders/ invoicing issues, returns, quality
    • Process debit / credit / return invoices, review for accuracy and completeness
    • Work closely with both internal and external customers.  Sales, production, Logistics, Quality 



    In order to be qualified for this role, you must possess the following:

    • Self-Starter with problem solving skills and excellent interpersonal skills
    • Ability to work in a fast-paced team environment, ability to prioritize and multiply task
    • Excellent follow up skills
    • Computer Abilities- Microsoft Office - Windows 7-10
    • MS Excel – must be proficient
    • Web Internet – navigation of Web a must
    • Must be authorized to work in the United States


    The following skill sets are preferred by the business unit:

    • Bachelors Degree preferred
    • SAP –Experience a plus
    • Microsoft Outlook- Experience a plus


    TO APPLY FOR THIS POSITION, please select the Apply button. If no Apply button is provided, please visit Ashland's Career Center. Once there, enter job number 2018-7215 in the Keyword Search field to find this posting and apply on-line.


    NOTE:  We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.


    Ashland Global Holdings Inc. (NYSE: ASH) is a premier, global specialty chemicals company serving customers in a wide range of consumer and industrial markets, including adhesives, architectural coatings, automotive, construction, energy, food and beverage, personal care and pharmaceutical. At Ashland, we are approximately 6,500 passionate, tenacious solvers – from renowned scientists and research chemists to talented engineers and plant operators – who thrive on developing practical, innovative and elegant solutions to complex problems for customers in more than 100 countries. Our people are distinguished by their ability to create and apply specialized chemistry in ways that enable customers to amplify the efficacy, refine the usability, add to the allure, ensure the integrity, and improve the profitability of their products and applications. Visit to learn more. 


    Ashland. always solving


    We are passionate, tenacious, solvers who thrive on developing practical, innovative and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.


    Our people—molecular scientists, chemists, process engineers, logisticians, research scientists, economists, analysts, compliance auditors, salespeople, safety experts and more—are distinguished by their ability to create and apply specialized chemistry in ways that enable customers to amplify the efficacy, refine the usability, add to the allure, ensure the integrity, and improve the profitability of their products and applications.


    The Ashland Way


    Our vision, mission, way and values are the foundation for what makes Ashland, Ashland. What we aspire to accomplish, how we work every day toward that vision, and the way that we do things are what give substance to the promises we make to each other, customers and investors.


    Our vision is to make a better world by providing creative solutions through the application of specialty ingredients and materials.


    Our mission is to develop practical, innovative, and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.


    Our way is to respect, protect, and advance the people we work with, companies we serve, shareholders who invest in our future, communities we’re a part of, and planet we share.


    Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. 

    Ashland is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed