Ashland Corporate

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Customer Service Representative

Customer Service Representative

Requisition # 
2018-7047
# of Openings 
1
Job Locations 
US-OH-Dublin
Job Post Information* :  
1/29/2018

More information about this job

Overview

Ashland is seeking a Customer Service Rep to join our team.

Description

Responsibilities:

  • First point of contact for our customers
  • Process customer PO via direct order entry system
  • Maintain customer profiles including billing / shipping / products / INCO Terms, Special Requirements
  • Respond to customers’ needs for inventory, PO status, pricing, freight
  • Process and follow up on customer complaints as it relates to customer orders/ invoicing issues, returns, quality
  • Process debit / credit / return invoices, review for accuracy and completeness
  • Work closely with both internal and external customers.  Sales, production, Logistics, Quality 

**This position is based on a ladder structure and the job level (salary) will be determined by the quantity and quality of your experience.

 

*This position is located in Dublin, OH

Qualifications

  • Bachelors Degree preferred
  • Self-Starter with problem solving skills and excellent interpersonal skills
  • Ability to work in a fast paced team environment, ability to prioritize  and multiply task
  • Excellent follow up skills
  • Computer Abilities- Microsoft Office - Windows 7-10
  • MS Excel – must be proficient
  • SAP –Experience a plus
  • Web Internet – navigation of Web a must
  • Lotus Notes- Experience a plus
  • CRM – Customer Relations Management Tool
  • Must be authorized to work in the United States

 

TO APPLY FOR THIS POSITION, please select the Apply button. If no Apply button is provided, please visit Ashland's Career Center. Once there, enter job number 2018-7047 in the Keyword Search field to find this posting and apply on-line.

 

NOTE:  We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.

 

Ashland Global Holdings Inc. (NYSE: ASH) is a premier global specialty chemicals company serving customers in a wide range of consumer and industrial markets, including adhesives, architectural coatings, automotive, construction, energy, food and beverage, personal care and pharmaceutical. At Ashland, we are 6,000 passionate, tenacious solvers - from renowned scientists and research chemists to talented engineers and plant operators - who thrive on developing practical, innovative and elegant solutions to complex problems for customers in more than 100 countries. Ashland also maintains a controlling interest in Valvoline Inc. (NYSE: VVV), a premium consumer-branded lubricant supplier. Visit ashland.com to learn more.

C-ASH

Ashland. always solving

 

We are passionate, tenacious, solvers who thrive on developing practical, innovative and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.

 

Our people—molecular scientists, chemists, process engineers, logisticians, research scientists, economists, analysts, compliance auditors, salespeople, safety experts and more—are distinguished by their ability to create and apply specialized chemistry in ways that enable customers to amplify the efficacy, refine the usability, add to the allure, ensure the integrity, and improve the profitability of their products and applications.

 

The Ashland Way

 

Our vision, mission, way and values are the foundation for what makes Ashland, Ashland. What we aspire to accomplish, how we work every day toward that vision, and the way that we do things are what give substance to the promises we make to each other, customers and investors.

 

Our vision is to make a better world by providing creative solutions through the application of specialty ingredients and materials.

 

Our mission is to develop practical, innovative, and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.

 

Our way is to respect, protect, and advance the people we work with, companies we serve, shareholders who invest in our future, communities we’re a part of, and planet we share.

 

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. 

Ashland is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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