Ashland Corporate

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Call Center Representative

Call Center Representative

Requisition # 
2017-6955
# of Openings 
1
Job Locations 
US-KY-Ashland
Job Post Information* :  
11/9/2017

More information about this job

Overview

Are you looking to join a team where you are valued for your contribution? Then come be a part of Ashland Credit Union. We are a full-service financial institution that has been serving members throughout the United States since 1942. We are looking for an enthusiastic, motivated individual to fill a Full-time position as a Call Center Representative.

 

**This position is in Ashland, KY.

Description

The primary purpose of this position is to assist Ashland Credit Union to live out its Mission of "Building lifelong financial relationships in order to maximize the financial well-being of our members, one member at a time.” The Call Center Representative will serve as the first point of contact for our membership by responding to a wide array of inbound support questions via the telephone or through e-mail regarding member accounts and other products and services.  

 

Primary Responsibilities:

  • Deliver service in alignment with our Service Promises
  • I promise to happily serve you with energy, competence and respect.
  • I promise to be knowledgeable, timely and accurate regarding your request.
  • I promise to take ownership of your request and focus my attention to ensure your complete satisfaction.
  • I promise to look for opportunities to exceed your expectations.
  • I promise to be trustworthy in every interaction.
  • I promise to safeguard the security of your financial information.
  • I promise to deliver on the mission of “Improving the financial well-being of our members.”
  • Assure calls are answered in a timely manner and information provided is prompt, detailed and accurate while remaining compliant with all government regulations.
  • Listen attentively to member needs and concerns and offer advice. Research and solve member questions, problems, and complainants concerning their credit union account. Ensure proper follow up on member inquiries when necessary.
  • Offer additional credit union products and services which will improve a member’s financial well-being, when appropriate.

Secondary Responsibilities:

  • Assist members with basic loan questions.
  • Perform basic account maintenance.
  • Assist members with remote access to their credit union accounts.
  • Process wire transfer requests.
  • Route calls to appropriate resources, when necessary.
  • Update job knowledge by participating in educational opportunities.
  • Provide member education as needed.

 

 

Qualifications

  • High school diploma
  • Prior financial institution experience a plus
  • Prior call center or customer service experience a plus
  • Strong relationship building, communication and listening skills
  • Problem solving skills
  • Effectively manage multiple priorities and adapt to change
  • Applicants must be authorized to work in the United States

TO APPLY FOR THIS POSITION, please select the Apply button. If no Apply button is provided, please visit Ashland's Career Center. Once there, enter job number 2017-6955 in the Keyword Search field to find this posting and apply on-line.

 

NOTE:  We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.

 

Ashland Global Holdings Inc. (NYSE: ASH) is a premier global specialty chemicals company serving customers in a wide range of consumer and industrial markets, including adhesives, architectural coatings, automotive, construction, energy, food and beverage, personal care and pharmaceutical. At Ashland, we are 6,000 passionate, tenacious solvers - from renowned scientists and research chemists to talented engineers and plant operators - who thrive on developing practical, innovative and elegant solutions to complex problems for customers in more than 100 countries. Ashland also maintains a controlling interest in Valvoline Inc. (NYSE: VVV), a premium consumer-branded lubricant supplier. Visit ashland.com to learn more.

C-ASH

Ashland. always solving

We are passionate, tenacious, solvers who thrive on developing practical, innovative and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.

Our people—molecular scientists, chemists, process engineers, logisticians, research scientists, economists, analysts, compliance auditors, salespeople, safety experts and more—are distinguished by their ability to create and apply specialized chemistry in ways that enable customers to amplify the efficacy, refine the usability, add to the allure, ensure the integrity, and improve the profitability of their products and applications.

The Ashland Way

Our vision, mission, way and values are the foundation for what makes Ashland, Ashland. What we aspire to accomplish, how we work every day toward that vision, and the way that we do things are what give substance to the promises we make to each other, customers and investors.

Our vision is to make a better world by providing creative solutions through the application of specialty ingredients and materials.

Our mission is to develop practical, innovative, and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.

Our way is to respect, protect, and advance the people we work with, companies we serve, shareholders who invest in our future, communities we’re a part of, and planet we share.

 

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. 

Ashland is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

 

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