Ashland Corporate

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Technical Service Representative

Technical Service Representative

Requisition # 
2017-6894
# of Openings 
1
Job Locations 
US-OH-Dublin
Job Post Information* :  
9/19/2017

More information about this job

Overview

Ashland is seeking a Technical Service Representative to join our team, based in Dublin, Ohio. The Technical Service Representative provides technical service to customers, as well as internal direction on new product needs, industry wide marketing needs and market intelligence and is a recognized industry expert in a broad range of applications and uses of the products they support. 

Description

Sales Alignment

  • Support assigned Account Managers in their role of customer support.
  • Focus on maintaining current business and closing new opportunities.
  • Concentrate on projects where the Account Manager has determined the feasibility of the project meets the current requirements.
  • Include the Account Manager in all formal customer communications.
  • Provide product line presentations to customers when requested by Sales in an effort for continued customer growth.
  • Work as a joint ‘Team” with the Account Manager in developing customer relationships and future growth.

Customer Support

  • Assist customers by providing the best product recommendations possible.
  • Develop strong relationships at each customer location.
  • Widen customer contact base in anticipation of the loss of primary customer contacts.  Identify the customer’s future key decision makers and establish those contacts.
  • Identify opportunities for our customers to improve their productivity and quality.
  • Assist customers in presentations to their end users.
  • Conduct Ashland product training as needed to increase their knowledge of Ashland products to support future sales growth.
  • Respond to all technical questions and concerns customers raise.
  • Take the lead role in Customer Complaint Resolution.
  • Lead field trials.
  • Handle all EHS concerns identified by our customers. 
  • Serve as the lead in communication of current project status.
  • Overall responsibility for the lab work performed for all customer projects.

Technical Service

  • Address all technical issues involving current products at customer sites.
  • Support the Technical Service Team by answering any questions brought up on products and applications by other team members. 
  • Active participation in the monthly Product Development and Technical Service meetings.
  • Work with Product Development as required for all projects PD is working on for customers supported.

Product Modifications

  • Modify products as needed for specific customer applications.
  • Make recommendations on new product/service and application requirements.
  • Perform lab work required to document modification improvements. 
  • Assist Product Development as needed

 

**This job is based on a ladder structure and the job level (salary) will be determined by the quantity and quality of your experience.

**This position is located in Dublin, OH.

Qualifications

  • Bachelor degree in science is required; Major in chemistry or biology is preferred
  • 3-5 years Industrial experience in formulating and laboratory testing is preferred
  • 5+ years experience with adhesives and coatings is preferred
  • 50% travel to customer locations
  • Must be eligible to work in the US

Skills and Abilities:

  • Good communication skills (both verbal and written)-Required
  • Team player; willing to help where needed
  • Self management with completing assigned tasks
  • Good time management for supporting multiple projects
  • Organization and planning skills
  • An appreciation of laboratory safety, environmental issues, and environmentally responsible products

 

TO APPLY FOR THIS POSITION, please select the Apply button. If no Apply button is provided, please visit Ashland's Career Center. Once there, enter job number 2017-6894 in the Keyword Search field to find this posting and apply on-line.

 

NOTE:  We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.

 

Ashland Global Holdings Inc. (NYSE: ASH) is a premier global specialty chemicals company serving customers in a wide range of consumer and industrial markets, including adhesives, architectural coatings, automotive, construction, energy, food and beverage, personal care and pharmaceutical. At Ashland, we are 6,000 passionate, tenacious solvers - from renowned scientists and research chemists to talented engineers and plant operators - who thrive on developing practical, innovative and elegant solutions to complex problems for customers in more than 100 countries. Ashland also maintains a controlling interest in Valvoline Inc. (NYSE: VVV), a premium consumer-branded lubricant supplier. Visit ashland.com to learn more.

C-ASH

Ashland. always solving

 

We are passionate, tenacious, solvers who thrive on developing practical, innovative and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.

 

Our people—molecular scientists, chemists, process engineers, logisticians, research scientists, economists, analysts, compliance auditors, salespeople, safety experts and more—are distinguished by their ability to create and apply specialized chemistry in ways that enable customers to amplify the efficacy, refine the usability, add to the allure, ensure the integrity, and improve the profitability of their products and applications.

 

The Ashland Way

 

Our vision, mission, way and values are the foundation for what makes Ashland, Ashland. What we aspire to accomplish, how we work every day toward that vision, and the way that we do things are what give substance to the promises we make to each other, customers and investors.

 

Our vision is to make a better world by providing creative solutions through the application of specialty ingredients and materials.

 

Our mission is to develop practical, innovative, and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.

 

Our way is to respect, protect, and advance the people we work with, companies we serve, shareholders who invest in our future, communities we’re a part of, and planet we share.

 

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. 

Ashland is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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