Ashland Corporate

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Manager of Collections

Manager of Collections

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Ashland is seeking a Manager of Collections to ensure that the credit and collection policies and procedures of the credit union best serve the credit union and its members. This position oversees collections staff and provide leadership and guidance. They will ensure strict compliance with state and federal credit and collection rules and regulations in all collection practices.



  1. Ensure that credit and collection policies, procedures, practices, and documentation meet federal and state regulations.
  2. Assign, monitor, and supervise the work load in the Collections Department to ensure the smooth and efficient flow of work. Ensure the courteous and considerate interface with members at all times.
  3. Establish and monitor effective control procedures for late and/or delinquent or potentially delinquent loans. Determine when to charge to reserve.
  4. On an on-going basis, communicate and monitor the requirements to staff in collections procedures to protect the credit union’s interests and to handle members courteously. Train staff on alternative collection techniques to resolve issues positively.
  5. Review accounts where action beyond routine collection procedures must be approved or implemented.
  6. Handle complex situations. Resolve difficult or non-routine member issues.
  7. Review all billings from attorneys retained for collection work.
  8. Authorize legal proceedings. Review default notices, surrender notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness.
  9. Review all accounts that are to be written off as uncollectible.
  10. Develop and review accurate reporting procedures on collection activities. Prepare and analyze reports for senior management and/or the Board.
  11. Establish and maintain effective employee relations.
  12. Prepare, implement, and supervise the budget for the department that is consistent with the overall strategic plan and budget of the credit union.
  13. Evaluate the job performance of subordinates to ensure quality work and service to members.


  • Bachelor Degree
  • Previous Bank/Credit Union collections experience
  • Organizational, communication and analytical skills as well as attention to detail, good computer skills
  • Must be authorized to work in the US


TO APPLY FOR THIS POSITION, please select the Apply button. If no Apply button is provided, please visit Ashland's Career Center. Once there, enter job number 2017-6584 in the Keyword Search field to find this posting and apply on-line.


NOTE:  We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.


Ashland Global Holdings Inc. (NYSE: ASH) is a premier global specialty chemicals company serving customers in a wide range of consumer and industrial markets, including adhesives, architectural coatings, automotive, construction, energy, food and beverage, personal care and pharmaceutical. At Ashland, we are 6,000 passionate, tenacious solvers - from renowned scientists and research chemists to talented engineers and plant operators - who thrive on developing practical, innovative and elegant solutions to complex problems for customers in more than 100 countries. Ashland also maintains a controlling interest in Valvoline Inc. (NYSE: VVV), a premium consumer-branded lubricant supplier. Visit to learn more.


Ashland. always solving


We are passionate, tenacious, solvers who thrive on developing practical, innovative and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.


Our people—molecular scientists, chemists, process engineers, logisticians, research scientists, economists, analysts, compliance auditors, salespeople, safety experts and more—are distinguished by their ability to create and apply specialized chemistry in ways that enable customers to amplify the efficacy, refine the usability, add to the allure, ensure the integrity, and improve the profitability of their products and applications.


The Ashland Way


Our vision, mission, way and values are the foundation for what makes Ashland, Ashland. What we aspire to accomplish, how we work every day toward that vision, and the way that we do things are what give substance to the promises we make to each other, customers and investors.


Our vision is to make a better world by providing creative solutions through the application of specialty ingredients and materials.


Our mission is to develop practical, innovative, and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what’s possible, and advancing the competitiveness of our customers across diverse industries.


Our way is to respect, protect, and advance the people we work with, companies we serve, shareholders who invest in our future, communities we’re a part of, and planet we share.


Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. 

Ashland is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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